Prime PrS2

Perfectly designed for Mimaki JV3TM Printers

FREQUENTLY ASKED QUESTIONS

I have tried other third party inks, but was not satisfied with their performance. What has been the market acceptance of Bordeaux’s Prime Solvent PrS2 Ink, and of other Bordeaux alternative inks?

Bordeaux has been selling a successful ink product for the Mimaki JV3 printer for over 2 years. As a result of the success of our Eco-Solvent ink in Roland printers using a “Mix and Match / Plug and Print” capability we have developed a new SS2 type ink for the JV3 using the same strategy. With chemistry similar to the SS2 ink, our Prime Solvent PrS2 Ink is 100% compatible with all Mimaki JV3 models, at all revision levels of the firmware. It is performing excellently resulting in customers claiming it is as good or better than the OEM ink!

Does using Bordeaux Ink void my Mimaki JV3 Warranty or Service Agreement?

No. Using Prime Solvent PrS2 Ink does not void your Limited or Extended Mimaki Warranty or Service Agreement. Bordeaux warrants that Prime Solvent PrS2 Ink will not cause damage to the ink delivery system. Should damage occur and be linked to an ink problem, Bordeaux will cover under warranty for duration of the factory warranty. 

My Mimaki Dealer said that they would not service my printer because we were not using genuine Mimaki OEM inks. What do I tell him?

According to United States law, a manufacturer cannot require someone to purchase the consumables that they sell, and terminate leases, warranties or service agreements if they buy compatible consumables. This was stated in “Magnuson-Moss - Warranty Improvement Act”, and has its origins in the Sherman and Clayton Anti-Trust Acts, as well as a Supreme Court decision in IBM vs. United States. Your dealer knows that they cannot require you to use their inks, and employ intimidating behavior to make it difficult for you to use compatible lower priced inks from an alternative source.

Do I need to carry out any special maintenance procedures?

We do require that the printer be maintained according to the directions specified in Bordeaux’s Mimaki JV3 Solvent Printers - Daily and Periodic Maintenance Procedures for the JV3. In order to carry out these steps, the end user should purchase a Bordeaux Cleaning Kit.

How do I guarantee that my Warranty is in place?

There is a registration process that is designed to protect the end user should any problems arise in the ink delivery system. The end user is asked to submit information to dealer that will establish the condition of the printer. This information is the printer serial number, printhead identification numbers and a nozzle print made using inks prior to the conversion to Bordeaux.

What if I have a question or believe that I have a warranty claim, or want to speak directly to someone from Bordeaux?

All questions or claims should be initiated through your local representative.  If your Dealer does not have the answer to a question, he/she will refer your question to Bordeaux’s Support staff. You should receive a call back within 24 hours.

What is the gamut of the Bordeaux Inks compared to that of the Mimaki inks?

The color gamut of the Bordeaux Inks is almost identical to the gamut of the Mimaki.

What media is Bordeaux Prime Solvent PrS2 Ink compatible with?

Bordeaux Prime Solvent PrS2 Ink is fully compatible with any media that is 100% compatible with JV3 type SS2 Ink. Bordeaux Inks also use the same ICC profiles, with little or no color output variation. The various media include both coated and uncoated media that is used for other solvent and eco-solvent printers

Do I need to flush the ink when I switch from OEM Mimaki JV3 type SS2 ink to Bordeaux Prime Solvent PrS2 INK?

No flushing is required as a result of Bordeaux’s Prime Solvent PrS2 Ink being chemically compatible with Mimaki’s OEM ink. However, if you’re changing from another third-party ink you will need to flush.

See “Converting to Bordeaux Mix and Match Prime PrS2 INKS”.

My waste tank is full. How do I discard the inks?

It is recommended that you check to see what the local regulations are for your area. MSDS sheets for the ink are available from Bordeaux. If you are in need of these for local government approval they should be requested from your local rep. If you already have a waste disposal system set up for your Mimaki SS2 ink or other solvent inks, the Prime Solvent PrS2 Ink can be discarded along with these.

Why do Printer and Ink companies give wide ranges when it comes to the expected fade resistance and expected life of an outdoor print?

Print Life and Fade Resistance are one of the biggest benefits of using Bordeaux Inks. However, there are many factors related to how a print will hold up to fading and weathering. One key factor is lamination, which will protect prints from the elements, including scrubbing and washing in the case of vehicle graphics. Inks will also interact with the media onto which they are printed and variability is seen in fading. The climate and latitude is a very key factor. Arizona and Florida are frequently listed as worst-case situations because of the amount of sunlight (visible and UV light), which occurs in these, or similar regions. Another factor is the direction that a sign faces. Signs facing north will fade less than signs facing south