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</o:shapelayout></xml><![endif]--> </head> <body lang=EN-US style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal><a name="_GoBack"></a><span style='font-size:22.0pt; mso-bidi-font-size:46.5pt;font-family:"PhinsterHeavy","serif";color:black; letter-spacing:2.25pt'>Prime-Eco</span><span style='font-size:22.0pt; mso-bidi-font-size:46.5pt;font-family:"PhinsterHeavy","serif";mso-bidi-font-family: PhinsterHeavy;color:navy;letter-spacing:2.25pt'> </span><span class=SpellE><span style='font-size:22.0pt;mso-bidi-font-size:46.5pt;font-family:"PhinsterHeavy","serif"; color:#DE005E;letter-spacing:2.25pt'>PeNr</span></span><span style='font-size: 22.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:18.0pt;mso-bidi-font-size:16.0pt; font-family:"Phinster","serif";mso-bidi-font-family:Phinster;color:black; letter-spacing:.75pt'>For use in <b>Roland</b></span><b><span style='font-family: "Phinster","serif";mso-bidi-font-family:Phinster;color:black;position:relative; top:-3.0pt;mso-text-raise:3.0pt;letter-spacing:.5pt'>TM</span></b><b><span style='font-size:18.0pt;mso-bidi-font-size:16.0pt;font-family:"Phinster","serif"; mso-bidi-font-family:Phinster;color:black;letter-spacing:.75pt'><span style='mso-spacerun:yes'> </span>Printers</span></b><span style='font-size: 18.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-size:14.0pt; font-family:"PhinsterHeavy","serif";mso-bidi-font-family:PhinsterHeavy; color:black;letter-spacing:.75pt'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='text-align:justify'><b><span style='font-size:16.0pt; mso-bidi-font-size:14.0pt;font-family:"PhinsterHeavy","serif";mso-bidi-font-family: PhinsterHeavy;color:black;letter-spacing:.75pt'>FREQUENTLY ASKED QUESTIONS:<o:p></o:p></span></b></p> <p class=MsoNormal style='text-align:justify'><b><span style='font-size:16.0pt; mso-bidi-font-size:14.0pt;font-family:"PhinsterHeavy","serif";mso-bidi-font-family: PhinsterHeavy;color:black;letter-spacing:.75pt'><o:p>&nbsp;</o:p></span></b></p> <p class=MsoBodyText><b><span style='font-size:12.0pt'>I have tried other third party inks, but was not satisfied with their performance. What has been the market acceptance of Bordeaux s Prime Eco Ink? <o:p></o:p></span></b></p> <p class=MsoBodyText3>Prime Eco Ink has been sold in the world marketplace for over 4 years. It is an Eco-Solvent ink fully compatible with Roland <span class=SpellE>EcoSol</span> Max ink. It has performed excellently resulting in customers claiming it is as good as or better than the OEM ink! <b><o:p></o:p></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067;mso-bidi-language:AR-SA'>Does using Bordeaux Ink void my Roland <span class=SpellE>VersaCAMM</span> or SOLJET Warranty or Service Agreement?</span></b><span style='color:#DC0067;mso-bidi-language:AR-SA'> </span><b><span style='color:#DC0067'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>No. Using Bordeaux Prime Eco Ink does not void your Limited or Extended Roland Warranty or Service Agreement. PLEASE SEE MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT LETTER. It is illegal for your printer dealer to tell you that anything else but OEM ink will void your warranty.<span style='mso-spacerun:yes'>  </span>THEY CANNOT WITHHOLD SERVICING YOUR PRINTER.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067'>Do I need to carry out any special maintenance procedures?<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>The printer should be maintained according to the directions specified in the Roland <span class=SpellE>Owners Manual</span>. In order to carry out these steps, the end user should purchase a Bordeaux Cleaning Kit or use the same kit purchased from the Roland dealer<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067'>How do I guarantee that my Warranty is in place?<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>The end user is asked to submit a nozzle test print (prior to putting in the Bordeaux inks) to Visual <span class=SpellE>Formix</span> that will establish the condition of the printer. Please indicate the printer model version on the print.<o:p></o:p></span></p> <p class=MsoBodyText2>What if I have a question or believe that I have a warranty claim, or want to speak directly to someone from Bordeaux?<o:p></o:p></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>All questions or claims should be initiated through Visual <span class=SpellE>Formix</span>.<span style='mso-spacerun:yes'>  </span>If your sales rep does not have the answer to a question, he/she will refer your question to Bordeaux s Support staff. You should receive a call back within 24 hours.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067'>What is the color gamut of the Bordeaux Inks compared to that of the Roland inks? <o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>The color gamut of the Bordeaux Inks is almost identical to the gamut of the Roland inks. . Because of the close match to the OEM colors, there is NO NEED TO PROFILE.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067'>What substrates/ media (paper, <span class=SpellE>vinyls</span>, <span class=GramE>films</span>) is Bordeaux Prime Eco Ink compatible with? <o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>Bordeaux Prime Eco Ink is fully compatible with any substrate/media that is 100% compatible with <span class=SpellE>EcoSol</span> Max inks. Bordeaux Inks also use the same ICC profiles, with little or no color output variation. <o:p></o:p></span></p> <p class=MsoBodyText2>Do I need to flush the ink when I switch from OEM Roland ink to Bordeaux Prime Eco Ink? <o:p></o:p></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>Not required, if you are switching from the OEM, <span class=SpellE>Nazdar</span>. <span class=SpellE><span class=GramE>Lyson</span></span><span class=GramE> or Solaris inks.</span><span style='mso-spacerun:yes'>  </span>BUT, if you are switching from another third-party ink, you will need to flush. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><b><span style='color:#DC0067'>My waste tank is full. How do I discard the inks? <o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify;line-height: 11.0pt;mso-line-height-rule:exactly;mso-layout-grid-align:none'><span style='color:navy'>It is recommended that you check to see what the local regulations are for your area. MSDS sheets for the ink are available from Visual <span class=SpellE>Formix</span>. If you need these for local government approval, please contact us. If you already have a waste disposal system set up for standard solvent inks, the Prime Eco inks can be discarded along with these.<o:p></o:p></span></p> <p class=MsoBodyText2>Why do Printer and Ink companies give wide ranges when it comes to the expected fade resistance and expected life of an outdoor print? <o:p></o:p></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify'><span style='color:navy'>Extended Print Life and Fade Resistance are one of the biggest benefits of using Bordeaux Inks. There are many factors related to how a print will hold up to fading and weathering. One key factor is lamination, which will protect prints from rain, wind and snow (including scrubbing and washing in the case of vehicle graphics). Inks will also interact with the media onto which they are printed causing variability in fading. The climate and latitude is a very key factor. Arizona and Florida are frequently listed as worst-case situations because of the amount of sunlight (visible and UV light), which occurs in these, or similar regions. Also, signs facing north will fade less than signs facing south.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt;text-align:justify'><span style='color:navy'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='margin-bottom:10.0pt'><o:p>&nbsp;</o:p></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> </div> </body> </html>