Prime-Eco PeNr

Perfectly designed for MutohTM Printers

FREQUENTLY ASKED QUESTIONS

I have tried other third party inks, but was not satisfied with their performance. What has been the market acceptance of Bordeaux’s Prime Eco Ink?

Prime Eco Ink has been sold in the world marketplace for over 2½ years. It is an Eco-Solvent ink with similar chemistry to the Eco Ultra, and is 100% compatible with Mutoh at all revision levels of the firmware. It has performed excellently resulting in customers claiming it is as good as or better than the OEM ink!

Does using Bordeaux Ink void my Mutoh Warranty or Service Agreement?

No. Using Bordeaux Prime Eco Ink does not void your Limited or Extended Roland Warranty or Service Agreement. Bordeaux warrants that   Prime Eco PeNr Ink will  Not cause damage to the ink delivery system. Should damage occur and be linked to an ink problem, Bordeaux will cover under warranty for duration of the factory warranty. 

My Mutoh Dealer said that they would not service my printer because we were not using genuine OEM inks. What do I tell him?

According to United States law, a manufacturer cannot require someone to purchase the consumables that they sell, and terminate leases, warranties or service agreements if they buy compatible consumables. This was stated in “Magnuson-Moss - Warranty Improvement Act”, and has its origins in the Sherman and Clayton Anti-Trust Acts, as well as a Supreme Court decision in IBM vs. United States. Your dealer knows that they cannot require you to use their inks, and employ intimidating behavior to make it difficult for you to use compatible lower priced inks from an alternative source.

Do I need to carry out any special maintenance procedures?

We do require that the printer be maintained according to the directions specified in the Mutoh Owners Manual. In order to carry out these steps, the end user should purchase a Bordeaux Cleaning Kit.

How do I guarantee that my Warranty is in place?

There is a registration process that is designed to protect the end user should any problems arise in the ink delivery system. The end user is asked to submit information to BORDEAUX that will establish the condition of the printer. This information is printer serial number, printhead identification numbers, Printer history report with shot count for all printheadsand a nozzle print made using inks prior to the conversion to Bordeaux.

What if I have a question or believe that I have a warranty claim, or want to speak directly to someone from Bordeaux?

All questions or claims should be initiated through your BORDEAUX representation.  If your sales rep does not have the answer to a question, he/she will refer your question to Bordeaux’s Support staff. You should receive a call back within 24 hours.

What is the color gamut of the Bordeaux Inks compared to that of the Roland inks?

The color gamut of the Bordeaux Inks is almost identical to the gamut of the Roland inks. It is actually very slightly wider in the range from Red to Magenta, and Magenta to Blue. Because of the close match to the OEM colors, there is NO NEED TO PROFILE.

What media is Bordeaux Prime Eco Ink compatible with?

Bordeaux Prime Eco Ink is fully compatible with any media that is 100% compatible with ECO-ULTRA inks. Bordeaux Inks also use the same ICC profiles, with little or no color output variation. The various media include both coated and uncoated media that is used for other solvent and eco-solvent printers

Do I need to flush the ink when I switch from OEM Mutoh ink to Bordeaux Prime Eco Ink?

No flushing is required as a result of Bordeaux's Prime Eco ink being chemically compatible with the Roland OEM ink. However, if you are switching from another third-party ink, you will need to flush. Complete instructions are available on the back cover. Please see "Converting to Bordeaux Ink" in Mutoh Eco-Solvent Printers.

My waste tank is full. How do I discard the inks?

That is the beauty of the Bordeaux Prime Eco inks. They are ecologically friendly and can be easily discarded. It is strongly recommended that you check to see what  the local regulations are for your area. MSDS sheets for the ink are available from Bordeaux. If you are in need of these for local government approval they should be requested from your dealer. If you already have a waste disposal system set up for standard solvent inks, the Prime Eco inks can be discarded along with these.

Why do Printer and Ink companies give wide ranges when it comes to the expected fade resistance and expected life of an outdoor print?

Print Life and Fade Resistance are one of the biggest benefits of using Bordeaux Inks. However, there are many factors related to how a print will hold up to fading and weathering. One key factor is lamination, which will protect prints from the elements, including scrubbing and washing in the case of vehicle graphics. Inks will also interact with the media onto which they are printed. and variability is seen in fading. The climate and latitude is a very key factor. Arizona and Florida are frequently listed as worst-case situations because of the amount of sunlight (visible and UV light), which occurs in these, or similar regions. Another factor is the direction that a sign faces. Signs facing north will fade less than signs facing south.